| Hello Harry & Lawrence, Just thought I would pass along the praise my clients had for their arrangements at the St. James’s Apartments, London and the Apartamentos Barcelona. Locations were great and they appreciated the quite area in Barcelona with the transit close by. Service of the staff at both locations superior. Thank you for your recommendations. Joanne |
| Ralph we are back from our trip to England and the apartment was great. We were in London Tower Bridge Apartments. Jon at the apartment was great. He left us a note and then followed up with us by phone to make sure we were o.k. I would recommend this apartment to anyone. I look forward to using your company the next time we need an apartment in Europe. I have handed out your name to several people. Take care. Stephanie |
| Good Afternoon Ralph, Just spoke to my client, she told me everything was fabulous! She said the food was excellent, the staff was absolutely wonderful, they had a great time. She said the castle was everything she expected and much more. Isn't great when we get feedback like this? Was a pleasure working with you, look forward to more of the same. AlyceAnn C. Travel Agent |
| Thank you for taking care of my request. I appreciate it. As to the accommodations, they were just perfect for our family of four. We have two children -- ages 18 and 20 -- and the thought of spending ten days with them in a small hotel room was just too much.... :-) So we opted for the apartment. It was in a beautiful setting. The apartment was very large and allowed us all to have our own space. We shopped at a local market, so we could have snacks and drinks "at home" when we wished to do so. It was central to just about everything -- and close to the St. James Tube stop. Mr. Barclay told me that I might be disappointed with some of my inquiries, but that I "would not be disappointed" with the St. James’s Park Apartments. He was right. It was the right choice for us, and we had a delightful time. I will definitely recommend your service, and will use it again when we travel. Thank you. Pattie D. |
| Hi Ralph, I wanted to take this opportunity to thank you for doing such a terrific job with our arrangements. As you know, we stayed in the Collingham Gardens apartment. We found it to be clean, charming and well located. The staff there was friendly and accommodating. We were very comfortable and felt safe and at home there. We also used your service to set up a "driver" for a day trip to Bath/Stonehenge as well as, a transfer from the airport to our apartment. The cars were prompt, and clean and very professional! We especially enjoyed V. J., our driver that we had for the day trip! Our trip was wonderful and felt well thought out and planned. We had NO issues or problems of any sort, and as you well know, that is a HUGE plus on a trip such as this! Thank you again, for your careful attention to detail. Should we return, I dare say, we would use your services again and would be happy to recommend you to others. Regards, Gale O. |
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Dear Mr. Barclay: My wife and I returned recently from three weeks in the United Kingdom and France. During the nine days we were in London we stayed in your property at Stag Place (Roebuck House-Apartment 50). I wanted to let you know what a thoroughly enjoyable experience staying there was for us. The apartment itself was very spacious and luxurious, and the care that you put into its upkeep is apparent. The location is fabulous, both for its proximity to many of London’s interesting sights —Westminster Abbey, Houses of Parliament, Buckingham Palace, etc.— and to St. James, Green, and Hyde Parks, which were wonderful for running, strolling and idyllic boating on the Serpentine. Also of importance to us was how very quiet the apartment felt, from both internal and external noise—amazing considering its prime, central location. I want to thank you for taking the time top listen to our needs and wants, and suggesting this property. You could not have made a better recommendation and we shall certainly call on you again, both for this property as well as others you have throughout the world. With best wishes, K.R. & S.G. |
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Gentlemen: I want to give you a quick report on my experience at the Grosvenor House apartment which you so thoughtfully arranged. My accommodations and service were excellent, with all the benefits of the famous Grosvenor House reputation. The staff were particularly accommodating of my needs. I am pleased to report that my stay lived up to everything promised in the Good Housekeeping feature. Sincerely, JC, New York |
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Dear Mr. Barclay: I just want to thank you for taking such care in handling the ______ reservation in London March 14-22. As you will recall, this is the reservation that was changed from one of your other properties, due to unexpected boiler problems. Having never dealt with your company before, I was very impressed that you ensured my clients were not moved to a lesser quality property, and that they were moved at your own expense. They were so excited to have been moved to the Grosvenor House and were really looking forward to their stay in London. Again, I cannot thank you enough for everything you did. As it turns out, these clients are my most loyal and I would have been very upset if their reservation was anything less than what had been confirmed all along. I look forward to sending more business your way in the future. Sincerely, PM (Travel Agency Manager), Ohio |
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Dear Mr. Barclay: My wife called several weeks ago to tell you of our very positive experience of booking an apartment in London through you this summer at the Grosvenor House on Park Lane in London. Everything was wonderful—from the apartment itself to the services offered by the hotel. There was not one hotel employee who was not friendly, courteous and extremely helpful. The health club was particularly enjoyable--the manager of the Club went out of his way to greet us each visit and to make sure everything was to our satisfaction. We want to also thank you for your advice on purchasing the London Visitor TravelCard for the Underground--which we used many times each day. We look forward to being in contact with you again for our next trip to London. Would you be so kind as to inform us when any special rates will again be offered at Grosvenor House? Thank you. FB, Florida |
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Dear Mr. Barclay: Thank you very much for your personal recommendation of 49 Hill Street in London, which you gave my family though our travel agent. Our trip to London was our first, and your kindness and guidance was very much appreciated. However, no one in my family expected that this apartment would be so wonderful! The rooms were large, beautifully decorated, quiet and clean. We have never slept so soundly on vacation before. The amenities in the apartment, such as the Wedgwood China and the crystal stemware, added to the elegance and sophistication. The location was perfect for a family vacation. Finally, the staff at the property were absolutely first rate! They were all genuinely concerned with each and every guest and worked very hard to make our stay pleasant. They all deserve special mention. We were so taken with London that I am sure we will return soon. As we travel, we will first check to see if you have any properties in that area and check with your company to see if you have any new places like 49 Hill Street. Again, thank you very much for making this vacation the most memorable one that we have had. Sincerely The J Family, Illinois |
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Dear Mr. Barclay:
I just want to thank you for assisting me with my London accommodations reservations. My wife and I thought 47 Park Street was a fabulous choice—everything worked out perfectly. I hope I can call on you again in the future. Sincerely, DGV, California |
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Dear Sirs: This letter is for the purpose of thanking you for the Roland House accommodations which you arranged for us. We were there in April of this year. It was just what we had hoped for—a convenient, comfortable location which was considerably less expensive than the equivalent accommodation in a full-service hotel. The staff was pleasant and very helpful. On one occasion, the Manager returned to Roland House on his day off because we needed some thickets from the safe and had not realized that he had to be present. We had a delightful time in London, using the Underground almost constantly, attending plays and musical evenings, checking out the museums, and doing some shopping. I think it would be safe to say that this was one of the most pleasant stays we have ever had in London, due in no small measure to the Roland House accommodations. When we travel again to London, you will hear from us again. Thank you. JV and EV, California |
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Dear Barclay International:
I want to thank the members of your company who helped me during a time of personal difficulty. My vacation in London was cut short after only three days due to the sudden death of my father. Your local staff were instrumental in locating me and making the necessary arrangements with British Airways in order to return my wife and myself on the first available flight. Her sympathy and competence enabled me to concentrate solely on my father. The apartment at Dolphin Square was wonderful and I promised my wife that we will return to London , on a trip arranged by your firm. We continue to speak highly of your company to all of our friends and relatives. Thank you again. Sincerely, MA, Arizona |
| Dear Mr. Barclay: Our family’s invasion of England is complete and everyone has returned to their various pursuits in the United States. My sister and wife and I go back to our retirement schedules. Our sons and daughters in law return to their careers. Their children are back in school, telling classmates about the sights of Britain. To say the very least, the entire three weeks were a complete success: weather, housing, tours, theater, food , even a chance encounter with the Queen (from a distance, of course!). In a very important way, you played the key role in making the trip so extraordinary. The accommodations were essential to so many having such a good time. The location, the facility and the staff were all very special. Absent any of those qualities, I doubt that everything could have been enjoyed so much. You should not hesitate to recommend Beaufort House to others in the future. They have a gracious hostess and the staff members could not have done more to accommodate us. We all thank you very much for the excellent arrangements. Yours very truly, WK, New Jersey |
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Gentlemen: My family and I have just returned from a vacation in London where we stayed at one of your rental properties, 130 London. We were very pleased with our experience there and in our dealings with Barclay International Group. Your agents in New York were extremely helpful and I look forward to working with Barclay again in the future. With thanks, GD, Iowa |
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Dear Sirs: London, my apartment and the British Airways flights were all perfect. Thank you for the extra effort you and the Barclay staff put into my small trip. Your advance window seat reservations made things that much more enjoyable. British Airways’ service was great—I disembarked feeling totally relaxed. The apartment was ideal. Quiet, comfortable, immaculate and centrally located. Please pass along my compliments to them. Your efforts were very much appreciated. Please extend my thanks to Mr. Barclay, who saw me first and immediately knew what I needed. He was right! Relatively foreign, relatively familiar, relatively inexpensive. The perfect holiday for me. And please don’t laugh if I call you during the next reasonable off-season period (March?) and ask you to do the same thing again! Very truly yours, PHS, New York |
| Note: All letters are on file at our headquarters office in Syosset, NY. Barclay International Group reserves the right to edit all letters for grammar, typographical errors and brevity. |
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