Availability Requests: Barclay International Group cannot check availability for a property unless we have the client's credit card number. If the property is available, we will automatically make the reservation on your behalf and charge a $200 deposit to the card (see below). This prevents disappointment in the case of a client who checks availability one day, makes a decision a few days later, and when actually booking, finds that the apartment has been rented in the interim. You must be definite on your choice of property and days of stay before requesting availability. We only maintain availability on our Exclusive flats; we can immediately answer questions on availability status for these properties only.

Deposits: A nonrefundable deposit of $200.00 will be due at the time of oral confirmation, and must be charged immediately to client's credit card or by check to be received within 7 days. (If check is selected, client's credit card number will still be requested as security against cancellation). U.S. citizens have the option to protect this initial investment by taking out an insurance policy that covers cancellations due to medical reasons. Balance of payment is nonrefundable and will be automatically charged to credit card 5 weeks (35 days) prior to client's arrival at designated property. If the 35th day falls on a holiday or weekend day when BIG's office is closed, the balance will be charged on the workday directly prior to the date in question. If final payment is made by check, the balance must be received no later than 5 weeks (35 days) prior to client's scheduled arrival at property, or reservation will be cancelled and deposit will be forfeited. Bookings of three nights or less, and/or worth $500 or less, and/or bookings made within 5 weeks (35 days) of arrival, are automatically charged the full payment at time of oral confirmation; all other restrictions apply. 

Cancellations: Clients cancelling 5 weeks (35 days) or more prior to arrival must make it their responsibility to obtain a Cancellation Number, either by telephone, fax or mail. Those cancelling less than 5 weeks (35 days) prior to arrival will receive refund of their payment only if BIG can resell their accommodations; in such a case, refunds will be made less out-of-pocket expenses. No refunds will be made if space remains unsold. For your protection, BIG always offers trip cancellation insurance, which usually protects you against medically related cancellations.

Arrivals and Departures: Unless otherwise noted on the "Property Reference Sheet" sent by BIG to the client, check-in is usually between 12:00 noon and 2:00pm. It is client's responsibility to advise BIG of the airline being flown, arrival/departure airports and scheduled time of landing/departure. BIG will automatically request an "early check-in" for clients arriving prior to 12:00 noon but the only way to guarantee an early arrival is to pre-book from the evening before.

Occupancy: While prices are quoted per apartment or villa, not per person, the actual price of the accommodation is based on the number of persons occupying the space. Barclay International Group will ask the number of occupants at the time the reservation is made. Actual occupancy may not exceed this given number without specific approval by Barclay International Group (and possible additional payments). Guests who disregard this requirement may risk losing their accommodation without refund of rental fees.

In addition, all guests are expected to conduct themselves with the same respect for property and for their neighbors as they would in their own homes. Loud, disruptive and unruly conduct may be cause for the guest's tenancy to be abruptly halted.

Changes and Alterations: Any permitable changes to bookings once reservations are confirmed are subject to a "Change Fee" of $25.00 per booking. Bookings of 2 nights or less are subject to the same fee.

Complaints: While BIG does everything possible to ensure the quality of the company's apartments and villas, there are occasions where problems arise. These must be reported to our representative locally as soon as problems arise so that BIG or their representative has an opportunity to correct the problem. If unreported or reported after the stay has been completed, BIG cannot be responsible for these incidents.

Omissions: BIG's descriptions and inclusions are based upon the latest information provided to BIG from property owners. BIG cannot be held responsible for any changes that were not relayed to BIG.

Rate Information: All rates are quoted in U.S. Dollars and reflect the rate of currency conversion in effect on the date of booking. BIG cannot be held responsible for rate increases or currency fluctuations and all rates are subject to change. Service charges, taxes and other additional charges as specified on client's confirmation, are included in the apartment price. Any service charges that have been included do not cover the cost of porterage of baggage, coat check or exceptional service for which a guest may feel that a separate gratuity is in order. Such gratuities should be made directly to the person performing the service.

Special Requests and Limited Liability: BIG can confirm an apartment type only (except in the case of our own apartments). BIG cannot guarantee an exact apartment number, floor or view type. While BIG will do all possible to accommodate clients' requests, the company cannot be held responsible for situations which might affect room/apartment rentals or delays in arrival, such as strikes, failure of previous guest to vacate or other causes and conditions beyond our control.

Maid Service: Maid Service is available as listed on the web page describing this property, but is never available on National Holidays. A $55 cleaning fee will be added to stays under 7 nights (applicable only to Barclay International Group Exclusive properties).

Security Deposit: Most properties require a credit card imprint as a security deposit against damage and telephone charges.

Jurisdiction: In the event of controversy arising in connection with bookings or services reflected on this document, both parties agree that the laws of New York State shall apply. All legal proceedings must be held in Nassau County, New York.

Note: The above restrictions apply to the property in question. Other properties may have different restrictions; be sure to check the restriction page of the specific property that interests you before requesting a booking.