EH/GH-CODED PROPERTIES:

If the property in question is rented through Barclay International Group (BIG), either directly, or through a travel agent, the following terms apply: Availability Requests: Barclay International Group cannot check availability for a property unless we have the client's credit card number. If the property is available, we will automatically make the reservation on your behalf and charge a 50% deposit to the card (see below). This prevents disappointment in the case of a client who checks availability one day, makes a decision a few days later, and when actually booking, finds that the apartment has been rented in the interim. You must be definite on your choice of property and days of stay before requesting availability. We only maintain availability on our exclusive flats; we can immediately answer questions on availability status for these properties only. Deposits: A nonrefundable deposit of 50% will be due at the time of oral confirmation, and must be charged immediately to client's credit card or by check to be received within 7 days. (If check is selected, client's credit card number will still be requested as security against cancellation). Balance of payment is nonrefundable and will be automatically charged to credit card 10 weeks (70 days) prior to client's arrival at designated property. If the 70th day falls on a holiday or weekend day when BIG's office is closed, the balance will be charged on the workday directly prior to the date in question. If final payment is made by check, the balance must be received no later than 10 weeks (70 days) prior to client's scheduled arrival at property, or reservation will be cancelled and deposit will be forfeited. Bookings made within 10 weeks (70 days) of arrival, are automatically charged the full payment at time of oral confirmation; all other restrictions apply. Bookings of 2 nights or less are subject to a $25 fee (only applicable to properties where stays that short are permitted). Cancellations: Clients cancelling 10 weeks (70 days) or more prior to arrival must make it their responsibility to obtain a Cancellation Number, either by telephone, fax or mail. They will lose only their 50% deposit. Those cancelling less than 10 weeks (70 days) prior to arrival will forfeit their full prepayment. For your protection, BIG always offers trip cancellation insurance, which usually protects you against medically related cancellations. Arrivals and Departures: Once final payment is made, client will be notified of address of the property, directions to the property, how keys will be obtained, and the name and phone number of a contact person. It is client's responsibility to advise BIG of the airline being flown, arrival/departure airports and scheduled time of landing/departure. Departure is requested by 10:30 am. Changes and Alterations: No property or date changes are permitted on villa reservations. Any changes as to property or date are considered as a full cancellation and rebooking and will be penalized accordingly. Please be absolutely sure about the property you want and the dates you want before booking! Permitted changes include number of persons in party, as long as the final number does not exceed the maximum permitted occupancy. Any changes such as these incur a $25 penalty per change. Complaints: While BIG does everything possible to ensure the quality of the company's apartments and villas, there are occasions where problems arise. These must be reported to our representative locally as soon as problems arise so that BIG or their representative has an opportunity to correct the problem. If unreported or reported after the stay has been completed, BIG cannot be responsible for these incidents. Omissions: BIG's descriptions and inclusions are based upon the latest information provided to BIG from property owners. BIG cannot be held responsible for any changes that were not relayed to BIG. Rate Information: All rates are quoted in U.S. Dollars and reflect the rate of currency conversion in effect on the date of booking. BIG cannot be held responsible for rate increases or currency fluctuations and all rates are subject to change. Service charges, taxes and other additional charges as specified on client's confirmation, are included in the apartment price. Special Requests and Limited Liability: While BIG will do all possible to accommodate clients' requests, the company cannot be held responsible for situations which might affect room/apartment rentals or delays in arrival, such as strikes, failure of previous guest to vacate or other causes and conditions beyond our control. Maid Service: Maid Service is available as listed on the web page describing this property, but is never available on National Holidays. Extra Charges: Electricity, telephone (unless payphone in room), and gas are all extra charges. Security Deposit: Most properties require a credit card imprint or an actual security payment as a deposit against damage and telephone charges. Jurisdiction: In the event of controversy arising in connection with bookings or services reflected on this document, both parties agree that the laws of New York State shall apply. All legal proceedings must be held in Nassau County, New York.

VV-CODED PROPERTIES:

If the property in question is rented through Barclay International Group (BIG), either directly, or through a travel agent, the following terms apply:

Rate Information: Apartment rates are always quoted in U.S. dollars and are subject to change in the case of currency fluctuation or changes in tariff. Service charges, taxes and other additional charges, as specified in the property’s description and on your confirmation form, are included in the rental prices. Any service charges that have been included do not cover the porterage of baggage, cloak rooms, or exceptional service for which the guest may feel that a separate gratuity should be made directly to the person performing the service. Inclusions: Initial bed linen is provided, including one hand towel and one bath towel per person, where this is specifically as supplied in the description. Extra linen is available upon request and a supplementary charge is made locally. Extra Charges: Extra costs are heat, when needed, and a refundable security deposit. Security Deposit: Between $170 and $1,400, depending on the property, is required to be paid locally to the keyholder upon arrival. This can be paid by personal check or in local currency. This covers the cost of damage, breakage, and the use of telephone. This will be returned promptly upon departure. You will be informed of the amount required at the time of confirmation of your reservation. Occupancy: There is a one week minimum stay (Saturday to Saturday) required on all vv-coded properties. Under no circumstances must the number of tenants exceed the maximum stated on your Booking Form. This includes babies and overnight guests. No property may be used for business purposes of any sort without prior agreement in writing from the property management. The property management reserves the right to terminate a rental immediately without compensation or refund where a tenant causes nuisance of whatever nature to neighbors of the property. Apartments must be left neat and clean as you found it; any excessive extra cleaning will be deducted from the deposit. While the property management will make every effort to ensure speedy repairs, they cannot be held responsible (nor can Barclay International Group) for any loss or inconvenience resulting from technical problems with the property, its equipment or facilities. While prices are quoted per apartment or villa, not per person, the actual price of the accommodation is based on the number of persons occupying the space. Barclay International Group will ask the number of occupants at the time the reservation is made. Actual occupancy may not exceed this given number without specific approval by Barclay International Group (and possible additional payments). Guests who disregard this requirement may risk losing their accommodation without refund of rental fees. Special Requests: While we will do possible to accommodate our clients’ requests, we are not responsible for situations which might affect room/apartment rentals or delays in arrival, such as strikes, failure of previous guest to vacate or other causes or conditions beyond our control. Animals are only allowed by prior agreement in writing. Booking Procedures: The first step is to decide where you want to go and look through the properties on BarclayWeb that fit your budget and size requirements. Then fax us or send us an email, indicating your requested dates of stay; we cannot make a booking without specific dates. At that time, we will ask for a credit card number; we accept American Express, Visa and MasterCard. We cannot make a reservation without that number, and we cannot fax over merely to check availability. We assume that if you’re asking about availability, you’re ready to make a reservation and we act accordingly. Deposits: A nonrefundable deposit of 50% will be due at the time of oral confirmation, and must be charged immediately to client's credit card or by check to be received within 7 days. (If check is selected, client's credit card number will still be requested as security against cancellation). Balance of payment is nonrefundable and will be automatically charged to credit card 10 weeks (70 days) prior to client's arrival at designated property. If the 70th day falls on a holiday or weekend day when BIG's office is closed, the balance will be charged on the workday directly prior to the date in question. If final payment is made by check, the balance must be received no later than 10 weeks (70 days) prior to client's scheduled arrival at property, or reservation will be cancelled and deposit will be forfeited. Bookings made within 10 weeks (70 days) of arrival, are automatically charged the full payment at time of oral confirmation; all other restrictions apply. Deposits and prepayments must be received by the date indicated or accommodations will be automatically released. Final Payment: The remaining cost of the rental (total less deposit) will automatically be charged to the card ten weeks before arrival. If you are making your initial reservation request within ten weeks of anticipated arrival or the entire amount of your booking is $500 or less, the entire amount of the rental will be placed on the credit card at the initial time of booking. (Bookings made within 28 days of arrival must be paid for by telex bank transfer by our office, for which we will pass along any charges incurred by the paperwork.) A few weeks before departure, you will receive complete instructions on obtaining your apartment key. Changes and Alterations: As a rule, reservations, once confirmed, are not changeable. However, if a client requests a change of dates and the property has those dates available, we will do all possible to make the change. Any such change would incur a $25 booking fee, plus any increase/decrease in price that might be applicable during the new dates chosen. Contacting Barclay International Group After Departure: Barclay International Group agents are available from 9:00am-5:30pm Eastern Standard Time to assist with any complaints pertaining to accommodations/services we have booked. Our U.S. office can be reached toll-free from anywhere in the continental U.S. We will also supply you with the name of a local contact (be it a concierge, building owner or management firm) who can handle on-site complaints. We also maintain toll-free emergency phone lines, accessible from around the world, so no matter where our clients are, we can help them and at no additional expense. Dissatisfaction with Accommodations: It is extremely important to give all your travel requirements to a rental agent BEFORE making actual reservations--to ensure that you receive exactly what you want. For example, if you tell us during the booking process that location doesn’t matter, you can’t call up from Paris, asking to cancel your apartment because it isn’t close enough to the Champs Elysees. Likewise, we cannot accept cancellations based on personal taste, such as your dislike for the apartment’s wallpaper color. And clients who book a three-star apartment cannot realistically expect five-star apartment services. Be sure to ask all questions regarding amenities BEFORE booking your reservation; all apartment inclusions are listed in BarclayWeb under the property description. However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a Studio and not the One-Bedroom you reserved, or it lacks electricity, heat or any other promised service), call the local contact and they will do all possible to get you moved to another apartment in the building, or have the problem remedied immediately. If this does not yield satisfactory results, call Barclay International Group’s New York office. In outstanding circumstances, if we cannot fix the problem to your satisfaction in the accommodation booked, we will attempt to move you to another similarly-priced apartment in our inventory; but obviously this is based on inventory and availability. If, at any time, due to circumstances beyond our control, the apartment becomes unavailable or unfit for habitation, either before or during the rental concerned, the property management will endeavor to find the guest another property. If he/she declines this offer, or the company can find no suitable alternative, all monies received by the property management will be refunded to tenant in full and final settlement. If an alternative is selected that is more expensive than the property originally booked and the client opts to stay there, he/she may be asked to pay the difference. Please remember that we cannot do anything unless we are alerted to a problem. Clients who complete a stay at an apartment that lacked necessary services without notifying management cannot expect a refund after the fact—especially since we most likely could have fixed the problem early in the clients’ stay. Cancellations/No Shows: If you need to cancel, contact our office directly and we will cancel the reservation on your behalf. Be sure to note the date/time of cancellation, the name of the person you spoke with, and any cancellation numbers. Deposits on bookings cancelled more than ten weeks prior to scheduled arrival will only be liable for the 50% deposit. Cancellations made within ten weeks of arrival (after final payment has been made), are non-refundable. For that reason, we strongly suggest that all travelers take out Trip Cancellation Insurance to protect their investment. This generally runs 6.5% of the cost of the rental. Arrival/Departure Times: Once final payment is made, client will be notified of address of the property, directions to the property, how keys will be obtained, the name and phone number of a contact person, and emergency numbers. It is client's responsibility to advise BIG of the airline being flown, arrival/departure airports and scheduled time of landing/departure.