Barclay International Group

Rate Information:
Apartment rates are always quoted in U.S. dollars and are subject to change in the case of currency fluctuation or changes in tariff. Service charges, taxes and other additional charges, as specified in the property’s description and on your confirmation form, are included in the rental prices. Any service charges that have been included do not cover the porterage of baggage, cloak rooms, or exceptional service for which the guest may feel that a separate gratuity should be made directly to the person performing the service.

Inclusions:
Unless otherwise noted at time of booking, Barclay International Group’s collection of apartments are in elevator buildings and offer maid service, cooking facilities, color television and direct-dial telephone service. Many properties have laundry facilities in the apartment or can arrange laundering/dry cleaning for you. Check for precise inclusions when placing your booking. Note: Except in the case of our own Exclusive apartments, we can only confirm room type—not exact room number, floor numbers or view types. While we will do all possible to accommodate our clients’ requests, we are not responsible for situations which might affect room/apartment rentals or delays in arrival, such as strikes, failure of previous guest to vacate or other causes or conditions beyond our control. We have the the right to substitute a property of equal or higher value, at no additional cost to the client.

Booking Procedures:
The first step is to decide where you want to go and look through the properties on BarclayWeb that fit your budget and size requirements. Be sure to read all restrictions associated with the property then fill out the booking form associated with that particular property. At that time, we will ask for a credit card number; we accept American Express, Visa and MasterCard. We cannot make a reservation without that number.

When the reservations are confirmed, we will notify you accordingly. Our credit card authorization will be emailed for completion and should be faxed back together with front and back copy of the credit card. After we have received this document, we will charge your payment and forward a confirmation by U.S. mail. This procedure is in line with out policy of absolute security.

Remember—apartments are different than hotels in that apartments must be prepaid in full—a small price to pay for such great cost savings!

Deposit Requirements:
These vary per property and are linked to each individual property page.

Deposits and prepayments must be received by the date indicated or accommodations will be automatically released. In addition to these payments, it is normal procedure to leave an imprint of your credit card as deposit against breakage, telephone charges and miscellaneous incidentals.

Final Payment:
The remaining cost of the rental (total less deposit) will automatically be charged to the card 5-10 weeks prior to arrival, depending on the property. If you are making your initial reservation request within those dates, or if your booking is for three days or less, or the entire amount of your booking is $500 or less, the entire amount of the rental will be placed on the credit card at the initial time of booking. Any booking of one or two nights will also be charged a $25 service charge.

Contacting Barclay International Group After Departure:
Barclay International Group agents are available from 9:00am-5:30pm Eastern Standard Time to assist with any complaints pertaining to accommodations/services we have booked. Our U.S. office can be reached toll-free from anywhere in the continental U.S. For travelers staying in other countries, we can supply you with the name of a local contact (be it a concierge, building owner or management firm) who can handle on-site complaints.

Dissatisfaction with Accommodations:
It is extremely important to give all your travel requirements to a rental agent BEFORE making actual reservations'to ensure that you receive exactly what you want. For example, if you tell us during the booking process that location doesn't matter, you can't call up from London, asking to cancel your apartment because it isn't close enough to the theatre district. Likewise, we cannot accept cancellations based on personal taste, such as your dislike for the apartment's wallpaper color. And clients who book a three-star apartment cannot realistically expect five-star apartment services. Be sure to ask all questions regarding amenities BEFORE booking your reservation; all apartment inclusions are listed in BarclayWeb under the property description.

However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a Studio and not the One-Bedroom you reserved, or it lacks electricity, heat or any other promised service), call the local contact (concierge, management staff) and they will do all possible to get you moved to another apartment in the building, or have the problem remedied immediately. If this does not yield satisfactory results, call Barclay International Group in New York. In outstanding circumstances, if we cannot fix the problem to your satisfaction in the accommodation booked, we will move you to another apartment in our inventory.

Please remember that we cannot do anything unless we are alerted to a problem. Clients who complete a stay at an apartment that lacked necessary services without notifying management cannot expect a refund after the fact—especially since we most likely could have fixed the problem early in the clients’ stay.

Cancellations/No Shows:
If you need to cancel, contact our office directly and we will cancel the reservation on your behalf. Be sure to note the date/time of cancellation, the name of the person you spoke with, and any cancellation numbers. Follow up the cancellation request in writing. All fees and restrictions associated with the individual property apply. We strongly suggest that all travelers take out Trip Cancellation Insurance to protect their investment. Please check our home page for full details.

Arrival/Departure Times:
Unless provisions have been made for pre-registration at additional expense, normal check-in hours are usually between 2:00 and 4:00 P.M.; the exact time is noted on your property description. In most cases, the property will allow you to leave your luggage until accommodation is available. Check-out time is normally 10:00 A.M. unless otherwise indicated on the property description sheet or unless alternate arrangements have been made with the property.